We want every Soul Kakaw order to arrive exactly as it should. If you decide you would like to return your order, you can do so within the applicable return period.

Returning an order

Please contact us before sending anything back so we can identify your order and process the return correctly. Returns should be sent back within 14 days of delivery.

To be eligible for return, cacao products must be unopened and still sealed, undamaged, in a condition suitable for resale, and not melted or otherwise affected by heat. Please take extra care when returning products during warmer weather.

Return shipping

The cost and responsibility for returning the parcel remain with the customer. We strongly recommend using a tracked shipping method and packing the cacao securely so it is protected during transport.

Refunds

After your return has arrived, we will check the products before processing the refund. Approved refunds will be issued to the original payment method.

We do not charge restocking fees. Depending on your bank or payment provider, it may take several business days before the refunded amount appears in your account.

Damaged or incorrect orders

If you receive the wrong product, or your order arrives damaged or defective, please contact us as soon as possible. Include your order number and, where useful, clear photos of the product and packaging. We will review the situation and arrange an appropriate solution.

How to contact us

To request a return or report an issue with your order, contact:

Soul Kakaw
Email: info@soulkakaw.com

Please include your order number in your message.