Privacy Policy

Last updated: 14 September 2026

At Soul Kakaw, we value your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have when you visit our website or place an order.

Soul Kakaw is responsible for the processing of personal data collected through this website.

1. Information we collect

When you visit our website, contact us or place an order, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number, if provided
• Order and transaction information
• Payment-related information
• Communications you send to us
• Technical information such as IP address, browser type and device information
• Information about how you use our website

Payment details are processed by our payment providers. Soul Kakaw does not directly store your complete credit or debit card details.

2. How we use your information

We use your personal information only where necessary for legitimate business purposes, including:

Processing and delivering your order
We use your name, contact details, address and order information to process payment, prepare your order and arrange delivery.

Customer service
We may use your contact details to answer questions, resolve problems or contact you about your order.

Legal and administrative obligations
Certain transaction and financial information may be retained where required for accounting, tax or other legal obligations.

Improving our website and services
We may use technical and website usage information to understand how our website is used and to improve the shopping experience.

Marketing
If you choose to subscribe to marketing emails or our newsletter, we may use your email address to send you news, product updates or offers. You can unsubscribe at any time.

3. Legal basis for processing

Under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:

• Performance of a contract: when processing is necessary to complete and deliver your order.
• Legal obligation: where we are required to keep certain information for tax, accounting or legal purposes.
• Legitimate interests: where necessary to operate, secure and improve our business and website, provided your privacy rights do not override those interests.
• Consent: for activities such as optional marketing communications or non-essential cookies where consent is required.

4. Shopify and other service providers

Our online store is hosted by Shopify.

Shopify processes certain information in order to provide the ecommerce platform, checkout and related services that make our webshop possible.

We may also share necessary personal information with trusted service providers such as:

• Payment providers
• Shipping and delivery companies
• Website and hosting providers
• Email or customer communication services
• Professional advisers where necessary

These parties receive only the information needed to provide their services.

Some service providers may process information outside the European Economic Area. Where required, appropriate safeguards are used to protect personal information in accordance with applicable privacy law.

5. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly, for example for the shopping cart, checkout and security.

Other cookies may help us understand website usage, improve the website or provide personalised marketing. Where required by law, these cookies will only be used after you have given your consent.

You can manage your cookie preferences through the cookie settings available on our website.

6. How long we keep your information

We do not keep personal information longer than necessary.

Order and transaction records may be retained for the period required under applicable tax and accounting laws.

Other information is retained only for as long as necessary for the purpose for which it was collected, unless a longer retention period is legally required.

7. Security

We take reasonable measures to protect personal information against loss, misuse and unauthorised access.

Our website uses encrypted connections, including SSL/TLS technology, to help protect information transmitted between your browser and our website.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Your privacy rights

If you are located in the European Economic Area, you have rights under the GDPR.

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent

You can also unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

We may need to verify your identity before responding to certain privacy requests.

9. Complaints

If you have a concern about how Soul Kakaw handles your personal information, please contact us first so we can try to resolve it.

You also have the right to lodge a complaint with the relevant data protection authority.

In the Netherlands, this is the Autoriteit Persoonsgegevens.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The most recent version will always be published on this page together with the date it was last updated.

11. Contact

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Soul Kakaw
Email: Info@soulkakaw.com
Chamber of Commerce (KvK): 42139144